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Identifying external providers

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Guest user Created:   May 09, 2016 Last commented:   May 09, 2016

Identifying external providers

Scope of 8.4 is externally provided processes etc. However what about offshoring i.e. activities/processes/services are delivered by the same (global operating) company but by different units around the globe while the services delivered to the customer is only in one country?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Strahinja Stojanovic May 09, 2016

Answer:

It depends mostly on how you defined the scope of the QMS. If you have one QMS that covers your entire company and includes all units around the globe than it wouldn't be considered as an external provider. However, if you defined separate QMSs for each unit of your company that, those other units should be considered as external providers. Another way to bypass this requirement is to exclude the other units of your company form the procedure for control of externally provided processes, products and services. For more information, see: How to control outsourced processes using ISO 9001 https://advisera.com/9001academy/blog/2015/05/05/how-to-control-outsourced-processes-using-iso-9001/

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May 09, 2016

May 09, 2016

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