*** will be needing the standard for one operation only which is a mobile testing facility for pallets, for which they will charge their customers. Commercially they want to demonstrate whether the material their customer is using (probably not bought from ***) is adequate and secondly to demonstrate that their own brand does meet the particular standard that they are testing against.
To help me in pricing this, could you help with the following:
1. How will what they are doing affect impartiality?
2. As the testing will only be for one type of test, is it likely that all 58 forms are needed.
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ISO 17025 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 17025 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 17025 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
You asked
How will what they are doing affect impartiality?
In this case impartiality relates specifically to fairness. As long as a documented specification is agreed to by the customer, and you are testing in comparison to this, you are safeguarding impartiality - there will be no unfair bias decision.
You also asked
As the testing will only be for one type of test, is it likely that all 58 forms are needed"
If you seek accreditation to ISO 17025 then yes, the toolkit covers the mandatory documents and forms. OF course, depending on the size and activity of the laboratory, many of these will be used to describe a simple process, so should be short documents.
For more information on Impartiality, have a look at the article How to ensure impartiality in an ISO 17025 laboratory at https://advisera.com/17025academy/blog/2020/10/12/ensuring-impartiality-in-an-iso-17025-laboratory/ and the ISO 17025 toolkit at https://advisera.com/17025academy/iso-17025-documentation-toolkit/
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Jan 27, 2021