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Answer:
Look into the company at two different levels. First, map the flow of work from customer requirements and needs until customer served “What do you do?” (development of services, commercial activities, purchasing, providing the service, maintenance, training, management). Second, determine: the internal and external context, interested parties, quality policy and objectives, and risks and opportunities.
Characterize the processes and define and implement plans to meet objectives and address risks and opportunities.
The following material will provide you information about implementing an ISO 9001 management system:
- ISO 9001 – Six Key Benefits of ISO 9001 Implementation - https://advisera.com/9001academy/knowledgebase/six-key-benefits-of-iso-9001-implementation/
- free online training ISO 9001:2015 Lead Implementer Course - https://advisera.com/training/iso-9001-lead-implementer-course/
- book - Di scover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Sep 25, 2018