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Implementing QMS in a consultancy firm

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Guest user Created:   Aug 18, 2020 Last commented:   Aug 18, 2020

Implementing QMS in a consultancy firm

I need general steps for a successful implementation of the management system in a consultancy firm.

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Aug 18, 2020

Implementing a quality management system (QMS) for a consulting firm implies being very pragmatic and knowledgeable about ISO 9001:2015. Now the standard is less and less bureaucratic, it is up to each organization the task to design, develop and implement its QMS.

Setup a project sponsor, a project manager and a project team. Determine the scope of the QMS. Your organization may provide consultancy services in several areas, but only want to certify one or two services. Ensure top management support, get training and as a first step perform a Gap analysis, to determine the amount of work to be done - comparing what your organization already has in place versus ISO 9001:2015 requirements. From that GAP Analysis you can develop your Project Plan, listing what needs to be done, by whom, until when.

Then, an important step is to design a model of how your organization work as a set of interrelated processes. For example:

https://www.screencast.com/users/ccruz5284/folders/Default/media/1935f850-848f-49a9-afd0-b9009018cd92

Decide how to describe and monitor those processes.

From there it is implementation in order to close the gaps found. Then, perform an internal audit and the management review. There you can decide if your organization is ready for a certification audit.

This is a very short description of the journey but below you can find more detailed information:

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Aug 18, 2020

Aug 18, 2020

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