Get FREE 12-month access to the AI-Powered Knowledge Base worth $450
with your ISO 27001 toolkit purchase
Limited-time offer – ends June 27, 2024

Expert Advice Community

Guest

Incidents that won't be fixed

  Quote
Guest
Guest user Created:   Sep 17, 2018 Last commented:   Sep 17, 2018

Incidents that won't be fixed

I have an ITIL question regarding low priority incidents that cannot or won't be fixed. How will they be closed? Do you normally use a specific resolution code for that? Like "No action taken"?
0 1

Assign topic to the user

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ITIL® DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Sep 17, 2018

Answer:
It's hard to generalize. If incidents can't or won't be fixed, it's good idea to have marker that no further action was taken. If there is a place to enter resolution code, yes you can do as proposed.

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Sep 17, 2018

Sep 17, 2018

Suggested Topics

Guest user Created:   May 15, 2019 ITIL & ISO 20000
Replies: 1
0 0

Two incidents