Interested parties management

Answer:

Each organization decides who should be doing the mapping and analysis of the stakeholders internal and external, but the final decision about which stakeholders are relevant, and which of their needs and expectations are relevant must be from top management. ISO 9001:2015 does not require to keep documented information about this. Nevertheless, I recommend preparing a kind of memorandum of understanding with the main decisions about interested parties. In organizations that do not keep documented information about this topic, auditors look for the existence of a common perception among managers, about who are the relevant stakeholders and what are their relevant needs and expectations.

The following material will provide you information about the interested parties:

- ISO 9001 – How t o determine interested parties and their requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- Understanding needs & expectations of interested parties in ISO 9001:2015 - https://advisera.com/9001academy/blog/2017/10/24/understanding-needs-expectations-of-interested-parties-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/