Interested parties - a management decision, not a technical decision

Answer:

Look into clause 4.2 of ISO 9001:2015 and note the vocabulary “the organization shall determine”, not “the organization shall identify”. That means that determining the interested parties is not a technical problem, it is a management problem. It will depend on your organization’s strategic orientation and business model. What interested parties are relevant for your organization strategic orientation and business model? Consider your organization’s strategic orientation and its competitive advantages. What interested parties must be present? What is expected from each one? What each one expects from your organization?

The following material will provide you information about int erested parties:

- How to determine interested parties and their requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/
- Understanding needs & expectations of interested parties in ISO 9001:2015 - https://advisera.com/9001academy/blog/2017/10/24/understanding-needs-expectations-of-interested-parties-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/