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ISO 9001:2015 Scope

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Mark M. Created:   Jan 09, 2023 Last commented:   Jan 10, 2023

ISO 9001:2015 Scope

I understand "the organization shall consider the products and services" when developing the Scope (4.3) but is it a requirement that all customer facing products and services have to be included in the scope? Thus that product/service would not be included in the Certification.

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Carlos Pereira da Cruz Jan 10, 2023

No, it is not a requirement that all customer-facing products and services have to be included in the scope.

It may be useful for an organization to exclude products and services from the management system. For example, different requirements from customers, or different requirements from regulation. It’s not a technical decision, it is a management decision.

For more information about the scope consider the following:

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Jan 09, 2023

Jan 10, 2023

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