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Internal audits, KPIs and Management review according to ISO 9001:2008

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Guest user Created:   Mar 04, 2016 Last commented:   Mar 04, 2016

Internal audits, KPIs and Management review according to ISO 9001:2008

I want to know about documentation preparation for ISO 9001:2008 / Internal Audits / Management review meeting / KPIs- How to set up KPIs and sample document for Departments wise etc. including role and responsibility of Management Representative
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Strahinja Stojanovic Mar 04, 2016

I have prepared QMS manual by referring other documents and renewed certificate 9001:2008 but want to learn and do myself since company is not willing to spend money on my training for ISO MR.

Answer:

The best way to start is to examine the mandatory documents for ISO 9001:2008, here is the article that can be useful to you: List of Mandatory Documents for ISO 9001 https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/

Internal audit includes planning the internal audit, defining scope of the audit, audit criteria, conducting the audit and reporting on the results of the audit, for more information see:
- 13 Steps for ISO 9001 Internal Auditing using ISO 19011 https://advisera.com/9001academy/knowledgebase/13-steps-for-iso-9001-internal-auditing-using-iso-19011/
- Five Main Steps in ISO 9001 Internal Audit https://advisera.com/9001academy/knowledgebase/five-main-steps-in-iso-9001-internal-audit/
- Writing a good QMS internal audit report https://advisera.com/9001academy/blog/2015/03/17/writing-a-good-qms-internal-audit-report/

The purpose of the KPIs is to tell you whether the process is delivering what you expect form it or not, it is usually some parameter that can be measured or monitored. Here is an article that can be helpful to you How to implement the Check phase (performance evaluation) in the QMS according to ISO 9001:2015 https://advisera.com/9001academy/blog/2015/11/17/how-to-implement-the-check-phase-performance-evaluation-in-the-qms-according-to-iso-90012015/ and the free preview of the document for defining and monitoring KPIs Matrix of Key Performance Indicators https://advisera.com/9001academy/documentation/matrix-key-performance-indicators/

Management review has inputs and outputs required by the standard and that is something that cannot be avoided, additionally you can add some other inputs and outputs, depending on the requirements of your top management. For more information, see:
- How to make Management Review more useful in the QMS https://advisera.com/9001academy/blog/2014/01/21/make-management-review-useful-qms/
- How to Make Management Review More Practical https://advisera.com/9001academy/blog/2013/12/10/make-management-review-practical/
Here is the free preview of the record for management review that contains all necessary information Management Review Minutes https://advisera.com/9001academy/documentation/management-review-minutes/
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Mar 04, 2016

Mar 04, 2016