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Internal Complaint

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Guest user Created:   Mar 20, 2020 Last commented:   Mar 20, 2020

Internal Complaint

An internal complaint about safety from an employee - is it normal or not within the ISO standard?

I would like to confirm that an internal complaint is proactive to prevent internal information from becoming external.

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Mark Hammar Mar 20, 2020

Internal OH&S complaints in ISO 45001 should be addressed as with any other process nonconformity, with the corrective action system required per clause 10.2, Incident, nonconformity and corrective action. These identifications of OH&S problems by employees are a key improvement opportunity, and are common in the OHSMS (although not everyone would call them complaints).

For more on corrective action in the OHSMS, see that article: Using corrective actions to eliminate nonconformities and drive health & safety improvements, https://advisera.com/45001academy/blog/2017/02/15/using-corrective-actions-to-eliminate-nonconformities-and-drive-health-safety-improvements/

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Mar 20, 2020

Mar 20, 2020