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ISO 27001, ISO 20000, ISO 9001 question

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Guest user Created:   Mar 24, 2021 Last commented:   Mar 24, 2021

ISO 27001, ISO 20000, ISO 9001 question

1. Is there a possibility to integrate ISO 9001 with 20000 or this is not recommendable? If this is not recommendable, how will the usage of the three management systems according to the three standards (9001, 20000, 27001) be facilitated?

2. What outcomes could be expected within the certification process provided that we have developed the systems in compliance with the applicable standards:

       a. One integrated management system?

       b. Separate systems for each of the three standards?

       c. One system for 27001 and one system integrating 9001 and 20000, each of them with different scope?

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ISO 27001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 27001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Rhand Leal Mar 24, 2021

1. Is there a possibility to integrate ISO 9001 with 20000 or this is not recommendable? If this is not recommendable, how will the usage of the three management systems according to the three standards (9001, 20000, 27001) be facilitated?

ISO 27001, ISO 20000, and ISO 9001 share some common requirements that can be fulfilled by the same documents with minor adjustments (this makes integration highly recommendable), like document control procedure, internal audit, and management review. For requirements specific to each standard, you will need to develop specific documents.

There is no specific procedure for such integration, but broadly speaking you can follow the steps to implement ISO 27001 and use the following material to identify  when common requirements can be integrated:

For further information, see:

2. What outcomes could be expected within the certification process provided that we have developed the systems in compliance with the applicable standards:

       a. One integrated management system?

       b. Separate systems for each of the three standards?

       c. One system for 27001 and one system integrating 9001 and 20000, each of them with different scope?

Please note that this answer will depend on your chosen certification body because some of them are able to perform integrated systems certification audits.

Considering that, you need to contact your chosen certification body so you can clarify this information with them.

This article will provide you a further explanation about certification audit:

These materials will also help you regarding certification audit:

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Mar 24, 2021

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