ISO 9001, a starting point

Answer:

As long as I understand your question, I will tell you how I work when, as a consultant, I have to help an organization from an economic sector I never worked before. Pick a blank sheet of paper. Start with your customers, on the left side put “customers with needs” and in the opposite side put “customers served”. What main stages can you identify between one extreme and the other. With the words that are most applicable to your organization you can write/draw a set of boxes with: Promoting the company -Winning customers or orders -Plan service (people, infrastructures, materials, …) -Provide service -Bill and receive. I call to this central flow “The Ronaldo of the business”. An organization exists for performing this flow, and the more th ey repeat it, the more they earn, the more everybody is happy.

To support this central flow you can identify other kind of blocks of activities (processes), things like: Buying, Subcontracting, Maintenance, Training, Developing new products/services, even working with other interested parties that can influence customers or the business.

Now, for each block of activities (process) look for requirements in ISO 9001. For example: Buying is related with clause 8.4; Commercial is related with clause 8.2 and so on

Did I understand your question? Did I help?

The following material will provide you information about mapping processes:

- ISO 9001 – ISO 9001:2015 process vs. procedure – Some practical exemples - https://advisera.com/9001academy/blog/2016/01/19/iso-90012015-process-vs-procedure-some-practical-examples/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/