Expert Advice Community

Guest

ISO 9001 and response time to customer complaints

  Quote
Guest
Guest user Created:   Aug 13, 2020 Last commented:   Aug 13, 2020

ISO 9001 and response time to customer complaints

Does ISO 9001:2015 define a response time to resolve customer complaints or is it a general rule to respond as soon as possible?

0 0

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Aug 13, 2020

ISO 9001:2015 does not define a response time to resolve customer complaints. What is expected is that complaints are resolved without undue delay. 
For example, I’m working as a consultant with a manufacturing company that was finally able to close a complaint after more than 3 months last month. They had to wait for lab test results that took a lot of time to be received.

The following material will provide you more information:

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Aug 13, 2020

Aug 13, 2020

Suggested Topics

Guest user Created:   Oct 20, 2023 ISO 9001
Replies: 1
0 0

Procurement and ISO 9001

Guest user Created:   Sep 29, 2023 ISO 9001
Replies: 1
0 0

ISO 9001 in Maintenance Companies