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ISO 9001 and response time to customer complaints

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Guest user Created:   Aug 13, 2020 Last commented:   Aug 13, 2020

ISO 9001 and response time to customer complaints

Does ISO 9001:2015 define a response time to resolve customer complaints or is it a general rule to respond as soon as possible?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Aug 13, 2020

ISO 9001:2015 does not define a response time to resolve customer complaints. What is expected is that complaints are resolved without undue delay. 
For example, I’m working as a consultant with a manufacturing company that was finally able to close a complaint after more than 3 months last month. They had to wait for lab test results that took a lot of time to be received.

The following material will provide you more information:

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Aug 13, 2020

Aug 13, 2020

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