ISO 9001 DI controls visibility
We have a complaints policy for our service users on our website. Do we need to add DI controls on that document (make it visible for our service users) i.e. version, date, etc.. or can we not have any visible controls, as long as we can show our background system ensures we always have the latest copy on our website?
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
No, you do not need to add DI controls visibly.
What is the purpose of a version or date?
Ensure that users know which version they are using and be able to verify that it is the latest version. How can users be sure that they are using the last version of the complaints policy? As long as they are using the digital version that is ensured. Some organizations use a message saying that a printed version is a noncontrollable copy and users should be aware of that risk.
You can find more information about documentation below:
- Some tips to make Document Control more useful for your QMS - https://advisera.com/9001academy/blog/2014/05/20/tips-make-document-control-useful-qms/
- Free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Managing ISO Documentation: A Plain English Guide - https://advisera.com/books/managing-iso-documentation-plain-english-guide/
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Jan 06, 2021