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ISO 9001 - getting started in a quality department

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Guest user Created:   Sep 24, 2020 Last commented:   Sep 24, 2020

ISO 9001 - getting started in a quality department

How do we get started with a quality department?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Sep 24, 2020

I think that a quality department should develop three areas of expertise:

  • Quality control
  • Quality improvement 
  • Quality development 
     

For quality control you can start with the risk-based thinking and developing a quality control plan from scratch: what to control, where, with what frequency, how, by whom, where to record, whit what specifications.

For quality improvement you start with the facts collected with quality control and customer satisfaction using tools to find trends, find priorities to improve your system.

Root cause analysis is fundamental for quality improvement and can be one of the bases for developing knowledge about how to design quality into products and services from the beginning.

 

The following material will provide you more information:

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Sep 24, 2020

Sep 24, 2020

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