ISO 9001 - getting started in a quality department
How do we get started with a quality department?
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I think that a quality department should develop three areas of expertise:
- Quality control
- Quality improvement
- Quality development
For quality control you can start with the risk-based thinking and developing a quality control plan from scratch: what to control, where, with what frequency, how, by whom, where to record, whit what specifications.
For quality improvement you start with the facts collected with quality control and customer satisfaction using tools to find trends, find priorities to improve your system.
Root cause analysis is fundamental for quality improvement and can be one of the bases for developing knowledge about how to design quality into products and services from the beginning.
The following material will provide you more information:
- Making the best out of ISO 9001 Quality Plan - https://advisera.com/9001academy/blog/2015/12/08/making-the-best-out-of-iso-9001-quality-plan/ Article - How to establish QMS Statistical Process
- How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 –
https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/ - Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
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Sep 24, 2020