ISO 9001 Implementation and scope

what department to start the implementation?

Answer:

There is no technical answer to this question.

Normally, I like to start with a process (includes more than one department) that rapidly brings performance improvements. For example, for a manufacturing company, starting with a process like “Supply materials” (evaluate and qualify suppliers, order materials, receive and control materials, store materials, supply materials), may bring more confidence, more control, and show measurable gains.

Sometimes I have the opportunity to start with top management clauses and processes. Normally, when top management is really committed to the management system.

what the scope should cover?

Answer:

There is no technical answer to this question.

Deciding on the scope of a quality management system (QMS) is a management decision. For example, a hotel:

A hotel may develop a QMS just for the hospitality part, and just for travel agencies, not for treating individual guests.

You can find more information below:

• Free webinar on demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
• How to define the scope of the QMS according to ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-define-the-scope-of-the-qms-according-to-iso-90012015/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/