ISO 9001 implementation of requirements

Establish a set of quality objectives (clause 6.2.1) based on your organization’s quality policy (clause 5.2.1 b)).

For example: reduce customer complaints, reduce delivery delays, reduce internal defects.

Now, for each objective your organization must develop a plan (clause 6.2.2): what needs to be done, by whom, until when, with what resources.

Your organization should make people aware (clause 7.3) of: the quality objectives, how they can contribute to meet them, the potential consequences of not meeting them.

Periodically your organization should monitor the evolution of the action plans and of performance associated with each quality objective (clause 9.1.3) and evaluate effectiveness of action plans (clause 9.3.2 c) 2)).

The following material will provide you more information:

• Article - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
• Article - How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
  https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/