ISO 9001 implementation steps

Key steps to successful ISO 9001 implementation? 

Answer:
Please check this free webinar on-demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/

• Perhaps these articles are also useful:
  Checklist of ISO 9001 implementation & certification steps - https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/
• ISO 9001 Implementation diagram - https://info.advisera.com/9001academy/free-download/iso-9001-implementation-diagram

How improve a Customer Centricity culture? 

Answer:

• Customer centricity is wording not seen in ISO 9001:2015. What we can see are customer focus, interested parties, and customer satisfaction. Perhaps these articles can help:
• Handling customer satisfaction with code of conduct and complaints procedure -https://advisera.com/9001academy/blog/2014/07/15/handling-customer-satisfaction-code-conduct-complaints-procedure/
• How the ISO 9001:2015 standard can help improve relationships with your customers -https://advisera.com/9001academy/blog/2016/02/23/how-the-iso-90012015-standard-can-help-improve-relationships-with-your-customers/
• Main elements of handling customer satisfaction in ISO 9001 - https://advisera.com/9001academy/blog/2014/07/01/main-elements-handling-customer-satisfaction-iso-9001/

One of the major reasons for implementing ISO 9001:2015 is to enhance customer satisfaction. Customer satisfaction (clause 9.1.2) is about focusing (clause 5.1.2) on target customers’ needs and expectations (clause 4.2)

About KPIs, Where should we start to measure?

Answer:
Please check this free webinar on-demand – Measurement, analysis, and improvement according to ISO 9001:2015 -https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/

Tool to fix Bad habits? 

Answer:
Unfortunately, I cannot recommend any easy fix for that. Just promoting the critical spirit of people, and inviting participation for empowering.