ISO 9001 QA/QC documents and differences between documents, procedures and records

What are the qa/qc documents means??

QA normally stands for Quality Assurance. For example, when an organization has a procedure about how to buy services or how to treat an order that is quality assurance stuff.

QC normally stands for Quality Control. For example, when an organization has a procedure about how to perform a quality test when receiving raw materials, or a quality plan with what to control, when, by whom, with what monitoring resources, with what specifications, with what records.

What is the difference between documents, procedure, and records."

A procedure gives direction about what is to be done by whom and when. When they are very detailed about the how to do, they are called work instructions or standard operating procedures. An important point about a procedure is that it can become obsolete, when an organization decides to change a practice. 

A record is an evidence that something was done or occurred. They are like a photo stating “this happened”. An important point about records is that they never become obsolete, because no one can change the past. For example, an order received from a customer, a quality control record, a training record, ...

Both procedures and records are documents, a support carrying information.

The following material will provide you information about documents and records:

- ISO 9001 – List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/- New approach to document and record control in ISO 9001:2015 - https://advisera.com/9001academy/blog/2015/06/30/new-approach-to-document-and-record-control-in-iso-90012015/- Book - Managing ISO Documentation: A Plain English Guide - https://advisera.com/books/managing-iso-documentation-plain-english-guide/- Free webinar on demand - Free webinar – How to use a Documentation Toolkit for the implementation of ISO 9001 - https://advisera.com/9001academy/webinar/how-to-use-a-documentation-toolkit-for-the-implementation-of-iso-9001-free-webinar-on-demand/