ISO 9001 Risk and Opportunities

Risks and opportunities (R&O) can be about:

• Context and interested parties
• Products and services
• Processes

R&O about products, services, and processes can be related to process performance indicators, and other indicators like customer complaints, customer satisfaction, and returns. These indicators illustrate how well R&O was determined, and effective actions were taken.

R&O about context and interested parties are more about trends in the external environment that can help or hinder performance. For example, in this picture from our webinar about Clause 4:

You can see how internal and external contexts collide with an interested party's expectation to raise risk.

Consider also the following information:

• Free webinar on-demand - ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope -
• Free webinar on-demand – How to implement risk management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar-on-demand//
• How to address risks and opportunities in ISO 9001: https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
• How to identify risk significance in ISO 9001:2015 - https://advisera.com/9001academy/blog/2019/01/14/how-to-identify-risk-significance-in-iso-90012015/
• For a free preview of an example of the Registry of Key Risks and Opportunities - https://advisera.com/9001academy/documentation/registry-of-key-risks-and-opportunities/
• Enroll for the free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ (I use a lot of examples based on the risk-based approach)