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ISO 9001 Risk and Opportunities

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Guest user Created:   Feb 23, 2021 Last commented:   Feb 23, 2021

ISO 9001 Risk and Opportunities

Can I have more details of the context of Organisation, and Risks, and Opportunities? 

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Feb 23, 2021

Risks and opportunities (R&O) can be about:

  • Context and interested parties
  • Products and services
  • Processes

R&O about products, services, and processes can be related to process performance indicators, and other indicators like customer complaints, customer satisfaction, and returns. These indicators illustrate how well R&O was determined, and effective actions were taken.

R&O about context and interested parties are more about trends in the external environment that can help or hinder performance. For example, in this picture from our webinar about Clause 4:

https://www.screencast.com/users/ccruz5284/folders/Default/media/6d41177e-6bb8-40f7-b18d-a7c297fb9baa

You can see how internal and external contexts collide with an interested party's expectation to raise risk.

Consider also the following information:

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Feb 23, 2021

Feb 23, 2021