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ISO 9001 risk menagemnt

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Guest user Created:   Feb 22, 2021 Last commented:   Feb 22, 2021

ISO 9001 risk menagemnt

How can the risks be effectively monitored, analyzed and evaluated, and then reported during management review meetings?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Feb 22, 2021

Risks can be about:

  • Context and interested parties
  • Products and services
  • Processes 

Risks about products, services and processes can be monitored, evaluated and reported based on process performance indicators, and other indicators like customer complaints, customer satisfaction and returns. These indicators illustrate how well risks were determined, and effective actions were taken.

Risks about context and interested parties are more about trends in the external environment that can help or hinder performance. For example, in this picture from our webinar about Clause 4:

https://www.screencast.com/users/ccruz5284/folders/Default/media/6d41177e-6bb8-40f7-b18d-a7c297fb9baa

You can see how internal and external context collide with an interested party expectation to raise a risk. Management review can be used to evaluate these kinds of risks and determine actions. The effectiveness of those actions will be evaluated in the next management review meeting.

Consider also the following information:

 

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Feb 22, 2021

Feb 22, 2021

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