ISO 9001 - Rules for hiring and onboarding new staff

When hiring and onboarding staff for a role relevant to the QMS (please check ISO 9001:2015 clause 5.3) an organization must ensure that this person is or will become competent to perform the role. For example, in this webinar, Free webinar on demand - The Process Approach - What It Is, Why It Is Important, and How to Do It - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/, after the 29th minute, I show how the process approach helps to respond to clause 7.1.6 of ISO 9001:2015, to determine the competence requirements of each role. So, when onboarding a particular person you have to compare her actual experience, education and training, with the competence requirements for that role, you follow clause 7.2 of ISO 9001:2015. From that comparison a training plan can be developed to work on that person’s competence.

Other sources that you can use are:

• How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
• How to measure training effectiveness according to ISO 9001 - https://advisera.com/9001academy/blog/2016/03/29/how-to-measure-training-effectiveness-according-to-iso-9001/