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ISO 9001 sales metrics

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Guest user Created:   Aug 11, 2020 Last commented:   Aug 11, 2020

ISO 9001 sales metrics

Hi, can you give me please some examples or practices to know what kind of metrics, measure we can put on sales in Iso9001:2015?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Aug 11, 2020

I recommend organizations to see sales as a process in order to develop metrics.

For example, about the outputs:

  • Sales revenue (total or per line of product/service)
  • Number of complaints
  • Number of clients lost
  • Number of clients won
  • Average price

For example, about the process:

  • Rate of successful proposals
  • Average time to proposal
     

You can find more information below:

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Aug 11, 2020

Aug 11, 2020

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