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ISO 9001 typical objectives

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Guest user Created:   Aug 12, 2020 Last commented:   Aug 12, 2020

ISO 9001 typical objectives

Hi, I'm a quality coordinator in a testing laboratory. We have formulated objectives but the auditor says they are not adequate. Please give examples of typical objectives

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Carlos Pereira da Cruz Aug 12, 2020

Quality objectives must be aligned with the quality policy and must be built upon the SMART framework.

Examples of quality objectives can be:

  • Improve customer satisfaction level to no less than 80% in the next 18 months
  • Reduce customer complaints by 10% in the next 12 months
  • Meet deadlines agreed with the client at least in 85% of cases in the next 12 months
  • Pass all round-robin tests in the next 18 months without any non-conformity

The following material will provide you more information:

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Aug 12, 2020

Aug 12, 2020

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