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ISO 9001 typical objectives

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Guest user Created:   Aug 12, 2020 Last commented:   Aug 12, 2020

ISO 9001 typical objectives

Hi, I'm a quality coordinator in a testing laboratory. We have formulated objectives but the auditor says they are not adequate. Please give examples of typical objectives

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Aug 12, 2020

Quality objectives must be aligned with the quality policy and must be built upon the SMART framework.

Examples of quality objectives can be:

  • Improve customer satisfaction level to no less than 80% in the next 18 months
  • Reduce customer complaints by 10% in the next 12 months
  • Meet deadlines agreed with the client at least in 85% of cases in the next 12 months
  • Pass all round-robin tests in the next 18 months without any non-conformity

The following material will provide you more information:

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Aug 12, 2020

Aug 12, 2020

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