During a certification audit it was found that the gas central heating boiler has not been serviced for 3 years? Is it a NC and if yes, against what requirement of the standard? Thank you.
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Strahinja Stojanovic
Dec 30, 2016
It can hardly be considered as nonconformity, although it falls under clause 6.3 Infrastructure in ISO 9001:2008 or clause 7.1.3 Infrastructure in ISO 9001:2015.
The only way that can be nonconformity is if you defined in your documentation that you will service the boiler once a year or more often than three years, or if the boiler requires periodical servicing according to the manufacturer. Otherwise, it can only be an observation but not the nonconformity.
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Dec 28, 2016
Dec 30, 2016
Dec 30, 2016