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ISO 9001:2015; Clause 7.1.5

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Created:   Dec 20, 2017 Last commented:   Dec 21, 2017

ISO 9001:2015; Clause 7.1.5

ISO 9001
We are Contact Center provider and did not use any equipment during services with customer. Could we state clause 7.1.5.2 is not applicable for our organization?
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Carlos Pereira da Cruz Dec 21, 2017

Answer:
If your organization does not use any equipment during services it can state that clause 7.1.5 is not applicable.

The following material will provide you information about exclusions:

ISO 9001 – What is an acceptable exclusion in Clause 7 of ISO 9001? - https://advisera.com/9001academy/blog/2015/03/24/what-is-an-acceptable-exclusion-in-clause-7-of-iso-9001/
ISO 9001 – What clauses can be excluded in ISO 9001:2015? - https://advisera.com/9001academy/knowledgebase/risk-based-thinking-replacing-preventive-action-in-iso-90012015-the-benefits/
free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/

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