First step is to determine the scope of the quality management system. Then, determine the interested parties with whom the agency interacts to meet its purpose. Then, design a model of how the organization works based on the process approach. Please check this free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/
Now, you can develop your quality management system based on two main vectors:
Characterize each process Determine context, define policy, objectives, risks and opportunities and action plans
Then, implement, audit and perform a management review.
You can find detailed information about how to plan and implement a quality management system in the following links: