ISO in a Public Transportation agency

First step is to determine the scope of the quality management system. Then, determine the interested parties with whom the agency interacts to meet its purpose. Then, design a model of how the organization works based on the process approach. Please check this free webinar on demand - The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/

Now, you can develop your quality management system based on two main vectors:

Characterize each process
Determine context, define policy, objectives, risks and opportunities and action plans

Then, implement, audit and perform a management review.

You can find detailed information about how to plan and implement a quality management system in the following links:

• Checklist of ISO 9001 implementation & certification steps - https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/
• ISO 9001 Implementation diagram - https://info.advisera.com/9001academy/free-download/iso-9001-implementation-diagram
• Free webinar on demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/