ISO9001: Integrating QMS and Business Processes

Answer:

The key to integrating the business processes and QMS processes is to first identify what the business needs are (a SWOT analysis is recommended), which will allow you to identify your strategic company direction. From this you can then create your quality objectives to support your business needs, thus aligning your quality objectives to your strategic direction.

Once these quality objectives are created they can be integrated into your business processes so that the processes you use to run your business link to your overall business objectives. For instance, If you have a quality objective for improving on-time delivery, you can then have objectives and measurables for the important business process to meet to ensure this on-time delivery is improved.

For more information, see this article on writing quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/