KPI for QMS MR

Answer:

If I had to design KPI for a Quality Management System Representative, I would start by the end, by the purpose, by the reason for its existence. What does your organization want from the QMS MR? One important outcome should be to get and maintain certification. Another can be quality and timing of information about the QMS performance, and another can be about customer satisfaction, complains and lost customers as a measure of customer promotion in the QMS.

The following material will provide you information about the Management Representative:

ISO 9001 – What is the job of the quality management representative? - https://advisera.com/9001academy/knowledgebase/what-is-the-job-of-the-quality-management-representative/
How to comply with new leadership requirements in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-comply-with-new-leadership-requirements-in-iso-90012015/
What will be the destiny of the management representative in the ne w ISO 9001:2015? - https://advisera.com/9001academy/knowledgebase/what-will-be-the-destiny-of-the-management-representative-in-the-new-iso-90012015/
free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/