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Legal basis

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Guest user Created:   Jun 27, 2018 Last commented:   Jun 27, 2018

Legal basis

1. We use consent as lawful basis for marketing campaigns and for customer satisfaction survey. We transfer data, within the EU, to partners that provide us customer satisfaction services. But many of our clients do not complete the consent form, they only signed the form and don't tick the options and they say don't have time to do that. What other legal basis can we use to send them marketing information?
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EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

EU GDPR DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Andrei Hanganu Jun 27, 2018

2. What is the most simple but also complete form of consent we can use?

Answers:

1. You can only chose legitimate interest for marketing campaigns if you consider factors such as:
- whether people would expect you to use their details in this way;
- the potential nuisance factor of unwanted marketing messages; and
- the effect your chosen method and frequency of communication might have on more vulnerable individuals.

Also consider that individuals have the absolute right to object to direct marketing under Article 21(2) – “Right to object” (https://advisera.com/eugdpracademy/gdpr/right-to-object/) , it is more difficult to pass the balancing test if you do not give individuals a clear option to opt out of direct marketing when you initially collect their details (or in your first communication, if the data was not collected directly from the individual).

2. There in no such thing as “simple and complete” because the requirements of the EU GDPR in terms of consent are quite extensive. Thus, consent needs to be freely given, specific, informed and unambiguous indication of the individual’s wishes. You must keep records so you can demonstrate that consent has been given by the relevant individual.

To learn more about marketing and the EU GDPR check out our webinar “How GDPR Affects Marketing Practices” https://advisera.com/eugdpracademy/webinar/how-gdpr-affects-marketing-practices-free-webinar-on-demand/

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Jun 27, 2018

Jun 27, 2018

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