"My company is ISO 9001:2015 certified, I would like a detailed procedure for implement new quality Lessons Learnt Program”
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Carlos Pereira da Cruz
Jun 19, 2018
Answer:
We do not have any detailed procedure for a Lessons Learnt Program. Your organization monitors performance, identifies improvement opportunities, develops improvement projects and after evaluating their effectiveness, intends to capture the know-how acquired.
A procedure for a Lessons Learnt Program should define how that know-how is acquired and transmitted to others in the organization.
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