Measuring effectiveness of competence training

Answer:

The clause 7.2 c) requires organizations to take actions so their employees can acquire necessary competence and than to evaluate those actions.

Actions to acquire necessary competence can be hiring some outsource trainer or consultant to deliver necessary training or to appoint somebody from the organization to conduct the training to the employees with insufficient level of competence.

Evaluating effectiveness of these actions means that you need to determine whether the actions delivered what you expected form them, or in simple words, did the employees acquire necessary competence. The effectiveness can be determined by testing the employees to see if they now have the competence. The testing can be in form of written exam or they can be evaluated by their superior on the work place.

For more information, see:
- How to ensure competence and awareness in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/