Monitoring and measuring results and management review inputs

Among the inputs for a sound management review should be information:
• to evaluate if the particular monitoring and measurement methods (clause 9.1.1) have been used and are adequate to demonstrate the organization's ability to achieve planned results. For example, if top management considers important to know if customers are lost after complaining, or if complains are answered in a timely manner, it must assess if the indicators chosen to monitor how the organization handle complains allow to know that.
• to evaluate the performance and effectiveness of the QMS and identify trends and opportunities for improvement (clause 9.1.3). For example, the level of defects with raw materials received in the warehouse is within acceptable limits or are a sign that supplier selection procedures must be improved?

These materials will also help you regarding monitoring and measurement, and management review:
- article - Monitoring an d Measurement: The basis for evidence-based decisions https://advisera.com/9001academy/blog/2020/09/21/how-to-perform-monitoring-and-measurement-according-to-iso-9001/
- article - How to make Management Review more useful in the QMS https://advisera.com/9001academy/blog/2014/01/21/make-management-review-useful-qms/
- free online training - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/