Monitoring, measuring, analyzing and evaluating
Assign topic to the user
Answer:
When implementing a quality management system an organization determines a set of indicators or states needed to evaluate performance and make conclusions and decisions to act. Indicators or status about the quality objectives, about processes, about products and services, about customers and other interested parties’ satisfaction.
For each indicator, to plan measurement, the organization should set performance targets, frequency of measurement and analysis, responsibilities and resources needed. For each status, to plan monitoring, the organization should define the possible status qualifications instead of targets, and frequency of monitoring and analysis, responsibilities and resources needed.
According to the established frequency monitoring and/or measurement results should be determined, analyzed – compared to what was to be expected, compared to trend, compared t o what is the target performance - and evaluated if requirements are being met and to determine any needed actions and opportunities for improvement, as corrective actions, for example.
The following material will provide you more information:
- ISO 9001 - Analysis of measuring and monitoring requirements in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/analysis-of-measuring-and-monitoring-requirements-in-iso-90012015/
- ISO 9001 - How to define Key Performance Indicators for a QMS based on ISO 9001 - https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- ISO 9001 – How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Free webinar on demand – Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
- Free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
Comment as guest or Sign in
Apr 09, 2019