Monitoring systems for training institutions

Consider the strategic orientation of your organization. What kind of training services are provided? What kind of target customers are chosen? And how does your organization want to differentiate itself in the market?

Periodically, review the internal context, for example quarterly. What kind of issues systematically arise in the reports and internal meetings (complaints, successes, costs, training occupancy rates, customer satisfaction, trainers satisfaction, ...). Classify the positive internal issues as strengths and the negative internal issues as weaknesses.

Periodically, review the external context, for example quarterly. For this kind of monitoring I use the PESTL analysis framework in order to support the discipline of questioning the mind around various areas that may affect an organization (politics, economics, social, technology, legislation and environment). After the PESTL analysis I recommend collecting positive external issues as opportunities and negative external issues as threats, and organize the information in a SWOT matrix that allows us to determine potential risks and opportunities. Please check these two free webinars where I demonstrate the use of the technique:

• ISO 9001:2015 clause 4 - Context of the organization, interested parties, and scope - https://advisera.com/9001academy/webinar/iso-90012015-clause-4-context-of-the-organization-interested-parties-and-scope-free-webinar-on-demand/
• How to perform management review according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-perform-management-review-according-to-iso-9001-2015-free-webinar-on-demand/

For example, one can imagine a training institution, considering the consequences, the opportunities and threats coming after a lockdown economy where many people started to attend webinars and training online.

You can find more information in the following links:

• How to identify the context of the organization in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book – Discover ISO 9001:2015 Through Practical Examples –https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/