Expert Advice Community

Nonconformance vs Nonconformity

  Quote
Lam Le Created:   Oct 30, 2021 Last commented:   Nov 03, 2021

Nonconformance vs Nonconformity

What is different between Nonconformance (8.7) vs Nonconformity (10.2)? Why did ISO separate 2 item in 2 differ clauses? During audit, how can you decide which is Nonconformance or Nonconformity?

Assign topic to the user

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Nov 01, 2021

Nonconformance is to be used when you perform quality control and the result is “not OK”. Nonconformance is about products and services, that is why clause 8.7 is “Control of nonconforming outputs”. The outputs are the products or services.

Nonconformity in clause 10.2 is to be used when you perform monitoring and measuring and the result is “not OK”. For example, when you evaluate the process “Manufacture product” and you realize that the rate of defects is above the maximum tolerated you have a nonconformity. This time the problem is not with the product but with process performance.

During audits, auditors only raise nonconformities even when it is about a particular product. For example, an auditor can raise a nonconformity because the nonconforming product is not correctly segregated. The concern of the auditor is not the product it is the system not working according to standard or procedure.

The following material will provide you with information about nonconforming and nonconformities:

 

Quote
0 1
Lam Le Nov 03, 2021

As my understanding,  Nonconformance = Defect, error parts (product or service). Nonconformity = Noncompliance. Is that correct?

Quote
0 1
Expert
Carlos Pereira da Cruz Nov 03, 2021

Yes, I agree with your understanding.

Quote
0 0

Comment as guest or Sign in

HTML tags are not allowed

Oct 30, 2021

Nov 03, 2021

Suggested Topics

Guest user Created:   Jul 03, 2018 ISO 9001
Replies: 1
0 0

Nonconformity occurrence and risks

Lalaplus Created:   Oct 27, 2021 ISO 9001
Replies: 1
0 0

Nonconformance Finding (ISO9001 Audit)

Guest user Created:   Jun 24, 2020 ISO 9001
Replies: 1
0 0

Major vs Minor nonconformity