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Nonconformity in expended scope of QMS

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Guest user Created:   Mar 21, 2016 Last commented:   Mar 21, 2016

Nonconformity in expended scope of QMS

I got certified on 9001 :2008 to my organization for customer services. I ask my certification body to extend my QMS scope, during audit i got nonconformity , and my C.B hold my certification I ask him to go back to my limited scope (customer services) certification and he reject what you advice ?
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Strahinja Stojanovic Mar 21, 2016

Answer:

The certification audit is conducted according to previously defined scope and criteria. If the nonconformity was identified within the new scope, the auditor can not change the audit scope after the audit and issue you the certificate. The only way to get the certificate is to resolve the nonconformity and notify your CB.

For more information, see:
- How to deal with nonconformities in an ISO 9001 certification audit https://advisera.com/9001academy/blog/2015/06/09/how-to-deal-with-nonconformities-in-an-iso-9001-certification-audit/

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Mar 21, 2016

Mar 21, 2016