Organizational knowledge and competency

Answer:

Organizational knowledge is that knowledge that comes from the experience of operating your processes. For example, consider one process from your company. Then, list all activities performed in that process. For each activity, identify which function performs what. Then, list what kind of knowledge someone on those functions has to have in order to perform those activities competently. That knowledge can include things like:
o knowing work instructions;
o having a professional certificate considering the person as a professional welder;
o knowing how to operate certain machines;
o knowing how to control the quality of certain parts;
o Knowing how to identify, segregate and manage nonconformance parts.
When you identify organizational knowledge you do not consider any person in particular, you are using abstract thinking. What kind of knowledge s hould have anyone performing that function.
Then, look at the actual performance of the process and to the actual persons performing those functions. Do they have the right amount of knowledge? Are they competent enough? Remember, you can have competent people working in a process and because your company becomes more demanding at performance, perhaps those some people become non-competent.

The following materials will provide you details with organizational knowledge:
- Article - How to manage knowledge of the organization according to ISO 9001
- https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- Article - How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- [free course] ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/