Organizational knowledge at an university department

Answer:

I would look into the university department and ask:

Do you have a list of relevant functions or roles in this department?
Can you evidence the determination of what knowledge is necessary for performing a function relevant for achieving process performance and/or products and services conformity?
Can you evidence how that knowledge is kept alive and is shared when needed? (Can be a database, can be Work Instructions, can be reports, can be sharing information at meetings)
Can the department evidence actions to prevent knowledge loss? (For example, if someone leaves, if someone is promoted, if someone has an accident.)
Can the department evidence the knowledge transmission when someone starts in a function?
Particularly important at the university environment - Can your department evidence routines to be aware of new knowledge? Subscription of technical magazines? Regular meetings with other organizations? Partners hips with companies, other universities? Regular participation at seminars and conferences? Programs for buying books?

The following materials will provide you details with organizational knowledge:
- ISO 9001 – How to manage knowledge of the organization according to ISO 9001 - https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
- How to ensure competence and awareness in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-ensure-competence-and-awareness-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/