Organizing IT area

Where to start?

Answer: First of all, you need to get top management buy in to support your effort to organize IT activities. You should explain to them, preferably with practical examples, the impacts of such lack of organization and benefits that can be achieved with IT organization.

Once you have top management support, you should map the IT areas and its functions, so you can identify each areas and functions responsibilities and who must report to who. With this information you can then present a draft for managers evaluation (be prepared to defend all points in your proposal) and finally to submit the draft to top management approval.

Regarding models that can guide you, ISO 20000 or ISO 27001, depending on your needs, are proper choices.

These articles will provide you further expl anation about roles and responsibilities:
- How to document roles and responsibilities according to ISO 27001 https://advisera.com/27001academy/blog/2016/06/20/how-to-document-roles-and-responsibilities-according-to-iso-27001/
- Defining roles and responsibilities for ISO 20000-based IT Service Management https://advisera.com/20000academy/blog/2017/10/18/defining-roles-and-responsibilities-for-iso-20000-based-it-service-management/
- What ITIL roles can be combined in one person? https://advisera.com/20000academy/knowledgebase/itil-roles-can-combined-one-person/
- Which roles do you need for ITIL Service Operation? https://advisera.com/20000academy/blog/2015/06/16/which-roles-do-you-need-for-itil-service-operation/
- ITIL Incident Management – How to separate roles at different support levels https://advisera.com/20000academy/knowledgebase/itil-incident-management-separate-roles-different-support-levels/

Thanx a bunch, i didnt know where to start. Lucky for me i have top management support.. really appreciate your knowledge!!