Outsourced activities in ISO 9001

ISO 9001:2015 requires that external providers must be controlled and their performance be evaluated by your organization (since it is your organization which hires their services) but they won´t be audited by the certification body.

Regarding the extent of the controls for external providers established by your company, they must be determined by your organization, sometimes a contract which states your requirements should be enough, but in other occasions you will need to provide the external providers with documented procedures or instructions with your QMS criteria and even carry out some inspections.

To learn more about outsourced processes you can see these articles:
- How to control outsourced processes using ISO 9001: https://advisera.com/9001academy/blog/2015/05/05/how-to-control-outsourced-processes-using-iso-9001/
- How to evaluate supplier performance according to ISO 9001:2015: https://advisera.com/9001academy/blog/2015/10/27/how-to-evaluate-supplier-performance-according-to-iso-90012015/

These materials can also help you with the implementation of ISO 9001:2015:

- Book "Discover ISO 9001:2015 through practical examples": https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/
- Conformio - Compliance tool: https://advisera.com/conformio/