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Patching

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Guest user Created:   Jun 02, 2017 Last commented:   Jun 02, 2017

Patching

I have the ISO 2000 Toolkit but unable to find patch management. Any help if possible to locate this document?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Branimir Valentic Jun 02, 2017

Answer:
Patch management can be seen from two point of views:
1. Routine patching - Approach it as IT Operations (find out here more about it "IT Operations Management Function in ITIL" https://advisera.com/20000academy/knowledgebase/operations-management-function-itil/ or "ITIL Service Operations – From development to maintenance without headaches" https://advisera.com/20000academy/blog/2015/10/27/itil-service-operations-from-development-to-maintenance-without-headaches/) activity. This is usually the case when you have mandatory patches and you set a process, and - that's all.
2. Critical or more (from resource, risk, technology... point of view) demanding patches - use change i.e. release and deployment management process to handle them.
Important is to know "what's in front of you" and manage the implementation.
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Jun 01, 2017

Jun 01, 2017