People aspect of ISO

The following picture describes how I see the people aspect of ISO 9001:2015.

Top management determines organizational roles, functions, with particular responsibilities and authorities. Based on those responsibilities and authorities, organizations can determine organizational knowledge required and the number of persons required.

Based on each particular person’s experience and education compared with required organizational knowledge competence gaps are determined and actions performed to close them.

Performance evaluation is used to update people requirements, organizational knowledge requirements and competence requirements.

You can find more information below:

• How to manage knowledge of the organization according to ISO 9001 - https://advisera.com/9001academy/blog/2016/08/30/how-to-manage-knowledge-of-the-organization-according-to-the-iso9001/
• Using Competence, Training and Awareness to Replace Documentation in your QMS - https://advisera.com/9001academy/blog/2013/12/17/using-competence-training-awareness-replace-documentation-qms/
• Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/