Guest user Created: May 07, 2019 Last commented: May 07, 2019

Post-delivery activities

What would be the justification for excluding 8.5.5, Post-delivery activities? Our complaints are routed through our corporate headquarters prior to issue to the plant and complaint responses are routed back through corporate. Corporate is audited separately from the plant. The requirements listed in the standard basically occur at our corporate level. However, we do design and development with technical representatives discussing outcomes with customers.

0 0

Assign topic to the user

Select user

Expert

Carlos Pereira da Cruz May 07, 2019

Answer:
ISO 9001:2015 clause 8.5.5 is not about complaints, but about the commitment’s organizations make about the after delivery. For example, warranty provisions, or availability of spare parts, or maintenance services, or recycling services.

The following material will provide you information about post-delivery activities:
- ISO 9001 – ISO 9001:2015 clause 8.5 Product realization – Practical examples for compliance - https://advisera.com/9001academy/blog/2015/11/03/iso-90012015-clause-8-5-product-realization-practical-examples-for-compliance/
- Managing Production an d Service Provision using ISO 9001 - https://advisera.com/9001academy/blog/2017/11/21/managing-production-and-service-provision-using-iso-9001/
- ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

Quote

0 0

Comment as guest or Sign in

HTML tags are not allowed

Name *

Email *

I accept the Privacy and Terms

Notify me when someone replies

May 07, 2019

Expert Advice Community