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Post-market surveillance

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Guest user Created:   Jan 08, 2021 Last commented:   Jan 08, 2021

Post-market surveillance

Is a complaint management system needed for ISO 9001 QMS, what type of post-market surveillance is needed for ISO 9001 2015?

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jan 08, 2021

Concerning ISO 9001:2015:

  • Clause 8.2.1 c) – states that communication with customers should include getting customer feedback, including customer complaints
  • Clause 8.5.5 – states a set of activities that should be considered after delivering a product or service like any guaranty, any repair, any complaint, any feedback
  • Clause 9.1.2 – states monitoring customer satisfaction 

You can find more information below:

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Jan 08, 2021

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