Guest user Created: Oct 30, 2018 Last commented: Oct 30, 2018

Processes and hospitals

"What are the examples of a process in hospitals? Say in the nursing service department. Is discharging a patient one of them? How can I find the legal requirements and obligations applicable to these processes?”

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Carlos Pereira da Cruz Oct 30, 2018

Answer:

First, the hospital’s top management should decide the scope of the quality management services. I see hospitals that certified only Imaging Services. I see hospitals that certified Radiology, Physiotherapy and Blood Bank. I see hospitals that certified Orthopedic Services, …

Once the scope is decided one can start to draw the processes. For example for a planned hospitalization can be seen as having as the main processes: Reservation; Admission; Treatment; Discharging.

What I see is hospitals with a legal service monitoring legal requirements and obligations.

The following material will provide you information about implementing an ISO 9001 management system:

- ISO 9001 – Would hospitals benefit from ISO 9001? - https://advisera.com/9001academy/blog/2015/07/21/would-hospitals-benefit-from-iso-9001/
- fr ee online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Oct 30, 2018

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