"What are the examples of a process in hospitals? Say in the nursing service department. Is discharging a patient one of them? How can I find the legal requirements and obligations applicable to these processes?”
First, the hospital’s top management should decide the scope of the quality management services. I see hospitals that certified only Imaging Services. I see hospitals that certified Radiology, Physiotherapy and Blood Bank. I see hospitals that certified Orthopedic Services, …
Once the scope is decided one can start to draw the processes. For example for a planned hospitalization can be seen as having as the main processes: Reservation; Admission; Treatment; Discharging.
What I see is hospitals with a legal service monitoring legal requirements and obligations.
The following material will provide you information about implementing an ISO 9001 management system: