"I am student currently working on my master thesis with the topic of the implementation of QMS in SMEs. The topic deals with the question, which parts/components of a QMS a SME should implement first in order to have the fastest results and the best cost/impact ratio. It might be important to know that because SME often don’t have the resources to implement the complete QMS at one time, but rather would implement the components that have the most positive impact in a short period of time. After successful implementation they can also implement step by step the other components. Like an evolutionary QMS. DO you have any literature or advice that could help me deal with that topic?”
Based on my personal experience I cannot agree that there is one universal answer. Some parts/components of a QMS will deliver faster results when organizations live a certain situation, other parts/components of a QMS will deliver faster results when organizations live another situation. Presently, I can remember the case of a SME with too much demand where starting with the process approach was critical to avoid losing customers, and I can remember the case of another SME, with not enough demand, where starting with a strategic orientation and customer focus was critical to find a direction, a purpose. Perhaps you could design 2/3 situations where a SME can be and study patterns for each situation.
The following material will provide you information about QMS implementation: