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Quality Manual content

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Guest user Created:   Jan 19, 2018 Last commented:   Jan 19, 2018

Quality Manual content

“I am attempting to rewrite and update our small companies Quality Manual. I have never written one before and I feel I need some guidance. We are not ISO certified, but down the line we may want to do this. I don't know how generic or specific I should be. I've looked at some examples and read through articles, but I'm not sure what to include or exclude for our company specifically.”
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jan 19, 2018

Answer:

ISO 9001:2015 no longer requires a Quality Manual as a mandatory document of a management system. That gives much more freedom about what to include in a Quality Manual. I always think of a Quality Manual as kind of identity card of an organization. So, I design Quality Manuals that answer to questions like:

Who are we? (picture of organization building and group photo of everybody working in the company)
What do we do? (pictures of products or services being provided, scope of the system and reference to any exclusion)
What are our values and commitments? (quality policy)
To whom do we work? (customers and other relevant interested p arties)
How do we work? (map of interrelated processes)
Table with documents relevant for the management system

The following material will provide you information about Quality Manuals:

ISO 9001 – The future of the Quality Manual in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/the-future-of-the-quality-manual-in-iso-90012015/
Writing a short Quality Manual - https://advisera.com/9001academy/knowledgebase/writing-a-short-quality-manual/
free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

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Jan 19, 2018

Jan 19, 2018

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