Quality Objectives and Quality Manual

Answer:

The most important thing with the quality objectives is to make them measurable and timed, and in this way it will be much easier to keep track whether they are achieved or not. For example "Increase of customer satisfaction by 10% in 2016"

The biggest challenge when creating a quality manual is to meet requirements of the standard regarding the quality manual (define the scope of the QMS, describe the procedures or make reference to them and describe interactions between the processes and their interactions) and yet make it short, easy to read and useful.

For more information read these articles:
- How to Write Good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Writing a short Quality Manual https://adviser a.com/9001academy/knowledgebase/writing-a-short-quality-manual/
- The future of the Quality Manual in ISO 9001:2015 https://advisera.com/9001academy/knowledgebase/the-future-of-the-quality-manual-in-iso-90012015/