Quality objectives in relation to ISO 9001 external audit
Reference quality objectives, is it ok to reduce the original target value if there is difficulty in meeting the objective and then investigate why it cannot be met? Will this create an issue for ISO 9001 external audits?
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No, it will not be a reason for nonconformity during an external audit, unless it is something that the company does systematically. For example, in a year like 2020 with events like the coronavirus, it is natural that many objectives, depending on the context, are not attainable.
The following material will provide you more information:
- Article - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- Article - How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/ - Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Nov 11, 2020